Find quick answers to the most common questions about booking rides, payments, cancellations and refunds on RideX Ride.
What is RideX Ride?
RideX Ride is a ride-sharing platform operated by RIDEX DIGITAL TECHNOLOGIES LTD. in Bangladesh, connecting passengers with driver-partners.
What types of rides are available?
RideX Ride provides car and motorcycle ride-booking services, subject to availability.
How can I book a ride?
You can request a ride through the RideX Ride application by entering your pickup and destination locations and selecting an available ride option.
How is the ride fare determined?
Applicable fare information is displayed or communicated through the application before the booking is confirmed, where supported.
Can I pay online?
Yes. Online payment is available through supported payment facilities, including SSLCOMMERZ, where enabled in the application.
What happens if my payment is deducted but my ride is not confirmed?
Please contact support@ridexride.com with your payment transaction reference. Our team will review the transaction and assist with an eligible refund.
What happens if the driver cancels my ride?
You may request another available ride. If payment was collected for an uncompleted ride, you may contact customer support for a refund review.
How can I cancel a ride?
You can use the cancellation option available in the application. Any applicable cancellation charges will follow the cancellation rules disclosed to you.
How long does a refund take?
Approved refunds are generally processed within 7–10 working days. The actual crediting time may depend on your payment provider or bank.
How can I contact RideX Ride?
You can contact our official support team through:
Email: support@ridexride.com
Customer Support: 24/7
Website: https://ridexride.com
Is RideX Ride available throughout Bangladesh?
Service availability depends on the operational coverage and driver availability in the relevant area. Please check the application for available services.
How can I become a RideX driver-partner?
Interested driver-partners can contact RideX Ride through the official website or customer support for information about registration and eligibility requirements.