Effective Date: 2 November 2026
1. Introduction
RIDEX DIGITAL TECHNOLOGIES LTD., operating the RideX Ride platform, respects the privacy of passengers, driver-partners and website visitors.
This Privacy Policy explains how we collect, use, process, store and protect personal information when you use our website, mobile applications and related services.
2. Information We Collect
Depending on how you use our services, we may collect the following information
Personal Information
- Full name
- Mobile phone number
- Email address
- Account registration details
Location Information
- Pickup location
- Destination location
- Ride-related location information
- Location information required to facilitate ride services, subject to device permissions
Ride Information
- Ride booking details
- Pickup and destination details
- Ride history
- Fare and transaction references
- Ride status and relevant service records
Driver and Vehicle Information
For driver-partners, we may collect identity information, driving licence details, vehicle registration details and other documents required for verification and lawful service operation.
Technical Information
We may collect certain technical information, such as device information, application usage data, IP address and diagnostic information, where applicable.
3. How We Use Your Information
We may use collected information to:
- Create and manage user accounts.
- Facilitate passenger and driver-partner connections.
- Process ride requests.
- Display pickup, destination and ride information.
- Calculate or display applicable fares.
- Facilitate payment processing.
- Provide customer support.
- Investigate complaints and disputes.
- Detect fraud and unauthorized activities.
- Improve platform performance and security.
- Comply with applicable legal and regulatory requirements.
4. Sharing of Information
We may share relevant information with:
- Driver-partners, where necessary to facilitate a ride.
- Passengers, where necessary to identify and coordinate an assigned ride.
- Payment service providers, including SSLCOMMERZ, to process transactions.
- Technology and service providers supporting our platform.
- Competent authorities where disclosure is required or permitted by applicable law.
We do not authorize third parties to use personal information for unrelated purposes without an appropriate legal basis.
5. Payment Information
Online payments may be processed through third-party payment service providers.
Payment card and financial information is handled according to the applicable payment provider's security and privacy procedures.
We may receive transaction references, payment status and other information necessary to verify and manage payments.
6. Location Information
Location information may be used to facilitate pickup coordination, ride requests, navigation-related functions and ride management.
Location access depends on the permissions granted through the user's device.
Users may manage location permissions through their device settings, although disabling location access may affect certain ride-booking features.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, manage accounts and transactions, resolve disputes and meet applicable legal and regulatory obligations.
9. User Rights
Subject to applicable law, users may request access to, correction of or deletion of their personal information.
Certain information may need to be retained where required by law or for legitimate business and security purposes.
Requests may be submitted to support@ridexride.com.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website usage and enhance user experience.
Users may manage cookies through their browser settings, where available.
11. Children's Privacy
Our platform is not intended for independent account registration or use by children who are not legally eligible to enter into the relevant agreements.
Where required, a parent or legal guardian must arrange appropriate use in accordance with applicable law.
12. Third-Party Services
Our platform may rely on third-party services, including payment providers and technical service providers.
Such services may have their own privacy policies and terms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on our official website.
14. Contact Us
For privacy-related questions or requests, contact:
RIDEX DIGITAL TECHNOLOGIES LTD.
Email: support@ridexride.com
Website: https://ridexride.com
Registered Office: 383,Razzak plaza, floor 10 (lift 9) room# 10 m. Mogbazer, Dhaka 1217.