Effective Date: 2 November 2026
1. Service Overview
RideX Ride is a technology-based ride-sharing platform operated by RIDEX DIGITAL TECHNOLOGIES LTD.
We facilitate connections between passengers and independent driver-partners for car and motorcycle ride services.
2. Booking Process
Passengers can request a ride through the RideX Ride application by providing their pickup and destination locations and selecting an available ride option.
3. Driver Assignment
Ride requests are subject to driver availability and service coverage.
A ride is confirmed when the relevant confirmation or driver assignment is displayed in the application.
4. Pickup and Ride Completion
After a driver accepts a ride request, the passenger can view the relevant ride information through the application.
The driver-partner is expected to proceed to the selected pickup location and provide the requested ride service.
The service is considered completed when the passenger reaches the selected destination and the ride status is updated accordingly.
5. Service Availability
Ride availability may depend on location, time, driver availability, weather, traffic and other operational circumstances.
6. Service Issues
If a driver does not arrive, a ride is cancelled or the service cannot be completed, passengers may contact our customer support team.
Eligible payment issues will be reviewed according to our Cancellation & Refund Policy.
7. Customer Support
For ride-related assistance:
Email: support@ridexride.com
Support Availability: 24/7
8. Company Information
RIDEX DIGITAL TECHNOLOGIES LTD.
Website: https://ridexride.com
Registered Office: 383,Razzak plaza, floor 10 (lift 9) room# 10 m. Mogbazer, Dhaka 1217.